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Find an ATM

Branch ATM Locations

Junction Shopping Centre Branch

Shop 14
Intersection of Beach and Ashaiman-Klagon Roads
Nungua
Accra

Accra Financial Centre

Ground Floor Accra Financial Centre
Cnr of Independence and Liberia Avenue
Accra

Accra Mall

Near Tetteh Quarshie Inter-change
Spintex Road

Achimota Mall

Near Dome, St. Johns Junction
Accra-Nsawam Road

West Hills Mall

West Hills Mall
Dunkonah - Accra

Tema

Giaan Towers
Hospital Road
Community 11 - Tema

Airport Branch

1 Kofi Annan Street
Airport Residential Area
Accra

Tema Community One Branch

Ground Floor
Lodestar Heights
Community One, Tema

Takoradi Branch

Ground Floor
Far West Building, B Market Circle
Takoradi

Kumasi Branch

Ground Floor, Annex Building
SSNIT Complex, Harper Road
Adum, Kumasi



Off-Site ATM Locations

Osu ATM

Total Filling Station
Oxford Street, Osu
Accra

Spintex ATM

Shell Filling Station
Spintex Road (next to Agapet Filling station)
Accra

Agbogba Junction ATM

Shell Filling Station,
Agbogba Junction (Adjacent KFC)
Accra

Tema Community 1 ATM

Total Filling Station
Behind Tema Sport Stadium

A&C Mall

14 Jungle Road,
East Legon,
Accra

Adenta ATM

Puma Fuel Station
Accra

Afienya ATM

Afienya Goil Fuel Station (opposite Basilissa)
Tema

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Find a branch

Branch Locations

Junction Shopping Centre Branch

Shop 14
Intersection of Beach and Ashaiman-Klagon Roads
Nungua
Accra

Business hours:
Monday − Friday: 08h30 − 17h00
Saturday: 09h00 − 14h00

Telephone
+23 324 243 5050

Ghana Post GPS: GZ-065-9443

Accra Branch

Ground Floor Accra Financial Centre
Cnr of Independence and Liberia Avenue
Accra

Business hours:
Monday − Friday: 08h30 − 17h00
Saturday: Closed

Telephone
+23 324 243 5050

Ghana Post GPS: GA-107-1953

Accra Mall Branch

Plot No. C11, Spintex Road
Accra
Shop Numbers 67 & 68

Business hours:
Monday − Friday: 08h30 − 17h00
Saturday: 09h00 − 14h00

Telephone
+23 324 243 5050

Ghana Post GPS: GL-152-3649

Achimota Mall Branch

Parcel No.9563, Block 11, Section 158
Situate at Achimota, Shop Numbers 93 & 95
Accra

Business hours:
Monday − Friday: 08h30 − 17h00
Saturday: 09h00 − 14h00

Telephone
+23 324 243 5050

Ghana Post GPS: GE-361-2503

West Hills Mall Branch

Plot Areas A, B and C West Hills Mall
Limited situate at Dunkonah - Accra
Shop Numbers 77 & 79

Business hours:
Monday − Friday: 08h30 − 17h00
Saturday: 09h00 − 14h00

Telephone
+23 324 243 5050

Ghana Post GPS: GA-0207-6718

Makola Branch

Ground Floor Banking Space 3
Mall Phase II
Makola-Accra

Business hours:
Monday − Friday: 08h30 − 17h00
Saturday: 09h00 − 14h00

Telephone
+23 324 243 5050

Ghana Post GPS: GA-142-9659

Tema Branch

Giaan Towers
Hospital Road
Community Eleven − Tema

Business hours:
Monday − Friday: 08h30 − 17h00
Saturday: 09h00 − 14h00

Telephone
+23 324 243 5050

Ghana Post GPS: GT-078-9610

Airport Branch

1 Kofi Annan Street
Airport Residential Area
Accra

Business hours:
Monday − Friday: 08h30 − 17h00
Saturday: 09h00 − 14h00

Telephone
+23 324 243 5050

Ghana Post GPS: GA-152-7027

Tema Community One Branch

Ground Floor
Lodestar Heights
Community One, Tema

Business hours:
Monday - Friday: 08h30 − 17h00
Saturday: 09h00 − 14h00

Telephone
+23 324 243 5050

Ghana Post GPS: GT-021-1316

Market Circle Branch

Ground Floor
Far West Building, B Market Circle
Takoradi

Business hours:
Monday − Friday: 08h30 − 17h00
Saturday: 09h00 − 14h00

Telephone
+23 324 243 5050

Ghana Post GPS: WS-245-1885

Adum Branch

Ground Floor, Annex Building
SSNIT Complex, Harper Road
Adum, Kumasi

Business hours:
Monday − Friday: 08h30 − 17h00
Saturday: 09h00 − 14h00

Telephone
+23 324 243 5050

Ghana Post GPS: AK-037-5268

Agency Plus Locations

Please take note of the GPS numbers


St Tito Clothing
Marina Mall, Accra

Business hours:
Monday - Saturday: 08h00 - 17h30
Sunday: 14h30 - 19h00

Ghana Post GPS: GD-019-5429

Dadziemens Ventures
Frafraha, Accra

Business hours:
Monday - Saturday: 08h00 - 17h30
Sunday: 14h30 - 19h00

Ghana Post GPS: GD-019-5429

Wanako Plus Ventures
Adenta Goil Filling Station, Accra

Business hours:
Monday - Saturday: 08h30 - 21h00
Sunday: 11h30 - 21h00

Ghana Post GPS:GD-000-8589

Brobbson Pharmacy
Tema Community 25

Monday - Saturday: 07h00 - 21h00
Sunday: 12h00 - 22h00

GhanaPost GPS - GK-0146-9692

Pretty Image Enterprise
Control - Dansoman (inside the Goil filling station-control)
Accra

Business hours:
Monday - Saturday: 07h30 - 20h00
Sunday: 14h00 - 20h00

GhanaPost GPS - GA - 540-0082

Kabby Chemists
Bubuashie-North Kaneshie, Accra

Business hours:
Monday - Sunday: 24 hours

Ghana Post GPS: GA-310-8373

Healthaid Pharmacy
Kwashieman-Addy junction, Accra

Business hours:
Monday - Saturday: 08h00 - 21h30
Sunday: 08h00 - 21h30

Ghana Post GPS: GA-530-9388

Bodel Limited
Agbogba (Inside the Tel energy Filling Station) Accra

Business hours:
Monday - Friday: 09h00 - 18h30

Ghana Post GPS: GM-059-4962

Tesbury Supermarket
EPP Legon opposite the University of Ghana Accra

Business hours:
Monday - Friday: 08h00 - 19h00
Saturday: 08h30 - 19h00

Ghana Post GPS: GA-488-0740

EPP Bookshop
Trade Fair - La, opposite La Trade fair company Accra

Business hours:
Monday - Friday: 08h30 - 17h00
Saturday: 09h00 - 16h00

Ghana Post GPS: GL-022-8606

Mega Max
Dansoman adjacent the St Martin de Porres School
Accra

Business hours:
Monday - Friday: 08h00 - 18h00
Saturday: 09h30 - 16h00

Ghana Post GPS: GA-537-0056

Topmed Pharmacy
Medie, Accra

Business hours:
Monday - Friday: 08h00 - 21h00
Saturday: 08h00 - 21h00
Sunday: 10h00 - 21h00

Ghana Post GPS: GW-0487-2849

RCA Logistics Limited
Spintex Road

Business hours:
Monday - Friday: 08h00 - 17h30
Saturday: 08h00 - 12h00
Sunday: Closed

Ghana Post GPS: GA-232-0447

Jenni K Ventures
Accra-Aflao Rd

Business hours:
Monday - Friday: 08h00 - 17h00
Saturday: 08h00 - 13h00
Sunday: Closed

Ghana Post GPS: GN-0544-2309

Yah!
Nii Nortei Nyanchi St (E-Plaza 2)

Business hours:
Monday - Friday: 08h00 - 20h00
Saturday: 08h00 - 20h00
Sunday: 11h00 - 20h00

Ghana Post GPS: GA-156-5673

Yah!
West Legon

Business hours:
Monday - Friday: 08h00 - 20h00
Saturday: 08h00 - 20h00
Sunday: 11h00 - 20h00

Ghana Post GPS: GA-425-9874

Yah!
Shell Filling Station, Palm Wine Junction
Labadi

Business hours:
Monday - Friday: 08h00 - 20h00
Saturday: 08h00 - 20h00
Sunday: 11h00 - 20h00

Ghana Post GPS: GL-038-0130

Matcare Pharmacy
Otu Adzin Rd, Tema West

Business hours:
Monday - Friday: 08h00 - 20h00
Saturday: 08h00 - 20h00
Sunday: 11h00 - 20h00

Ghana Post GPS: GT-367-9548

B Wonder Enterprise
Tema Community 25

Business hours:
Monday - Friday: 08h00 - 20h00
Saturday: 08h00 - 20h00
Sunday: 11h00 - 20h00

Ghana Post GPS: GN-0434-1055

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What can I do?

  • Don't give out personal information on the phone, fax or on social media platforms.
  • Verify all requests for personal information.
  • Store personal and financial documentation safely.
  • Don't carry unnecessary personal information in your wallet or purse.
  • When destroying personal information, either shred or burn it.
  • Report a stolen ID or driver's licence to the 24-hour single fraud line.
  • Request that sensitive documents be sent via registered mail or door-to-door mail.
  • Pay attention to account cycles so that you can identify when communications intended for you, have not reached you.
  • Install firewall and antivirus software protection to prevent a computer virus sending out personal information from your computer.
  • Choose a different PIN for your credit, cheque and debit cards, so that if you lose one, the others will still be safe.

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What does a phishing attack look like?

Phishing emails always include a link prompting users to select it and disclose personal information. Never select a link in an email claiming to be from a financial institution, e.g., your bank. If the email is suspect, delete it and report the incident to the 24-hour single fraud line.

The mails that are often phishing attacks claim that you have:

  1. been a victim of fraud and need to login urgently.
  2. received money into your account that needs to be confirmed.
  3. done something that will result in your account being suspended unless you login.
  4. violated terms and conditions and need to login.
  5. received a payment that needs to be confirmed.

Example of a phishing email

Never click on any links in an email that claims to be from First National Bank.

What you need to do

Check that the web address has a padlock and that it displays First National Bank's address.

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Example of how remote access works

Protect yourself

  1. If someone calls you and requests your personal banking details or to install remote access software on your PC, please end the phone call and contact the fraud contact centre.
  2. First National Bank will NEVER ask you to share your One-Time PIN (OTP) to reverse pending transactions or to block your banking profile.
  3. NEVER disclose sensitive information, such as your username, password, card and PIN details to anyone - not even a bank official

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Safety tips

  • Protect your personal, bank account and cellphone account information - also when you're online.
  • Immediately investigate when you notice that you are not receiving calls and messages.
  • Keep your phone switched on - otherwise you will not notice when your SIM card has been swapped.
  • Inform the bank should your cellphone number change so that your cellphone notification contact number is updated on our system.
  • If reception on your cellphone is lost, check what the problem could be immediately as you could have been the victim of an illegal SIM swap on your number. If confirmed, notify your bank immediately.
  • To protect yourself against a port-out scam and SIM swaps, you can make a quick phone call to your customer service to test your number still belongs to you.
  • Make a tweak to your account online, or add a security PIN to your account which will be required to make changes to your account, including porting your number or requesting a new SIM card.

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Example of a telephone conversation

Understanding

Digital fraud

First National Bank Security Centre provides you, our client, with the comprehensive information you need to protect yourself against fraudsters and simplifies the process to report fraud.

 
Identity theft

Identity theft

Identity theft occurs when your ID or passport is stolen or when a false ID is created with your personal information through phishing or from social media sites. The aim is to get credit or loans using your information and pretending to be you.

Examples of personal information

  • ID
  • Passport
  • Driver's licence
  • Email account
  • Payslip
  • Municipal bill and merchant account statements
  • Bank statements
Safety tips
 
Phishing scams
 

What is a

phishing attack?

This is a form of fraud where criminals attempt to access your confidential information. This is done either by an email request for information or by leading you to a fake website.

Safety tips
Remote access

Remote access

Remote access software is becoming a very popular way for fraudsters to gain access to your banking profile. These are sophisticated software programs that allow fraudsters to take control of your PC over the internet even though they are far from it.

Safety tips
 
SIM swap
 

SIM swap & porting

A SIM swap is a process of replacing your existing SIM card with a new SIM card moving your existing cellphone number to the new SIM card to receive One Time PIN (OTP) notifications.

In case of a port-out scam, fraudsters pretend to be you and port your current number to a new service provider, effectively shutting off your phone service and taking control of your number.

Safety tips
What is vishing?

What is vishing?

Vishing is similar to phishing, but instead of being taken to a fake website via an email, you receive a call where the individual pretends to be from the bank and gets you to reveal personal information such as your username, password and PIN. Never do this regardless of the information they may already have about you.

Safety tips
 
What is smishing?
 

What is smishing?

This is phishing through the use of an SMS, whereby you are encouraged to disclose personal information. The fraudster will pretend that the message is from a bank and it will prompt you to select a link.

First National Bank will never ask for your login details (i.e. username and password) via email, SMS, telephone or any other channels.

Lost/stolen device

Lost/stolen device

If your device gets lost or stolen, please call the First National Bank Fraud Centre immediately to report the incident. You are also advised to delink your device via your Online Banking profile:
Log in to your profile, select 'Online Banking Settings', next, select the 'Banking' tab and then 'My Devices and Browsers'.

 
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First National Bank Ghana Limited. Reg No CS350172014. An Authorised Financial Services and Credit Provider