First National Bank Security Centre provides you, our client, with the comprehensive information you need to protect yourself against fraudsters and simplifies the process to report fraud.
Identity theft occurs when your ID or passport is stolen or when a false ID is created with your personal information through phishing or from social media sites. The aim is to get credit or loans using your information and pretending to be you.
Examples of personal information
This is a form of fraud where criminals attempt to access your confidential information. This is done either by an email request for information or by leading you to a fake website.Safety tips
Remote access software is becoming a very popular way for fraudsters to gain access to your banking profile. These are sophisticated software programs that allow fraudsters to take control of your PC over the internet even though they are far from it.Safety tips
A SIM swap is a process of replacing your existing SIM card with a new SIM card moving your existing cellphone number to the new SIM card to receive One Time PIN (OTP) notifications.
In case of a port-out scam, fraudsters pretend to be you and port your current number to a new service provider, effectively shutting off your phone service and taking control of your number.Safety tips
Vishing is similar to phishing, but instead of being taken to a fake website via an email, you receive a call where the individual pretends to be from the bank and gets you to reveal personal information such as your username, password and PIN. Never do this regardless of the information they may already have about you.Safety tips
This is phishing through the use of an SMS, whereby you are encouraged to disclose personal information. The fraudster will pretend that the message is from a bank and it will prompt you to select a link.
First National Bank will never ask for your login details (i.e. username and password) via email, SMS, telephone or any other channels.
If your device gets lost or stolen, please call the First National Bank Fraud Centre immediately to report the incident. You are also advised to delink your device via your Online Banking profile:
Log in to your profile, select 'Online Banking Settings', next, select the 'Banking' tab and then 'My Devices and Browsers'.